Return shipments & Right of withdrawal
You have the right to cancel your order up to 30 days after receipt without giving a reason. After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including shipping. Only the costs for return from your home to the web store are for your own account. These costs amount to approximately € 8.95 per package, this depends on country so consult the website of your carrier for the exact rates. If you make use of your right of withdrawal, the product with all accessories supplied and - if reasonably possible - in the original condition and packaging will be returned to the entrepreneur. Due to hygienic reasons, we cannot take back worn underwear and used toys and similar used products. To exercise this right you can contact us via firstname.lastname@example.org. We will then refund the due amount within 14 days after registering your return, provided that the product has already been received in good order. ”
Dutch customers can download the cancellation form via the following link, which you can download by send email or return by mail. International customers can return their packache with the original package slip so we know from whom the package is coming.