Complaints

If you have any complaints, you can always contact us via contact@naughtystuff.nl, our live chat or by telephone on (+31) 6-22325445. If you are not satisfied, you can request mediation through the WebwinkelKeur foundation. We recommend that you always first make complaints known to us so that we can come up with a suitable solution.

From 15 February 2016 it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform. "