Shipments and returns
Shipping your package
Packages are generally sent within 2 days after receiving your payment via PostNL, DHL, UPS or DPD with tracking and delivery without signature. Whichever shipment you choose, you will receive a tracking number from which you can track your package online.
Shipping costs include handling, packaging and postage. Treatment costs are fixed amounts, while transport costs depend on the total weight. We recommend that you place your items in one order. We cannot merge two separately placed orders, so shipping costs will be charged for each order. Your package will be shipped at your own risk, but special care will be taken with fragile items.
Our boxes are large enough to send your items well protected.
Return shipments & Right of withdrawal
You have the right to cancel your order up to 14 days after receipt without giving a reason. After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including shipping. Only the costs for return from your home to the web store are for your own account. These costs are approximately 8.95 per package but this depends on country, consult the website of your carrier for the exact rates. If you make use of your right of withdrawal, the product with all accessories supplied and - if reasonably possible - in the original condition and packaging will be returned to the entrepreneur. To exercise this right you can contact us via firstname.lastname@example.org. We will then refund the order amount due within 14 days after registering your return, provided the product has already been returned in good order. "